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How Skill Sets Work

What Is a Skill Set? A skill set is the combination of knowledge, personal qualities, and abilities that you’ve developed through your life and work. It typically combines two types of skills: soft skills and hard skills. Soft skills are interpersonal or people skills. They are somewhat difficult to quantify and relate to someone’s personality and ability to work with others. This in-demand skill set includes good communication, listening, attention to detail, critical thinking, empathy, and conflict resolution abilities, among other skills. Hard skills are quantifiable and teachable. They include the specific…

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119676 Apply the skills of customer care in a specific work environment

SAQA REGISTRATION [table id=7 /] ABOUT THIS COURSE TRAINYOUCAN (ETDP SETA) Accredited Training Network and its members is committed to follow all the ETQA requirements as stipulated by SAQA.  This Unit Standard will be useful for learners who deal with the public, customers, internal and external clients, intermediaries, learners in call centres, walk in service centres, enquiries counters and marketing and learners who communicate with customers either telephonically or face to face. COURSE SUMMARY The qualifying learner is capable of: Explaining the principles of impressive customer service in the context…

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